Support
A small team builds and supports this app, and a person reads every message that comes in. We reply within one business day, Monday to Friday.
Email us
Already signed in? The Help page fills in your portal ID for you.
What to include
- Your HubSpot portal ID. It’s on the Overview page of the dashboard, with a copy button on the Help page. This is the single most useful thing you can send us.
- What you expected, and what happened instead. One sentence each is plenty.
- Roughly when it happened. A date and an approximate time lets us find it in the logs.
- The phone number involved. Only if it’s about a message that didn’t arrive.
Try these first
Most questions we get are already answered in the guides or in the walkthrough below, and finding the answer there is faster than waiting for us. The video covers the whole setup in nine minutes: install, Twilio, phone numbers, workflows, and two-way texting in the inbox.
- Setup guideInstall Twilio SMS + Workflows, connect Twilio, and send your first text from HubSpot. Every step, with screenshots — no technical knowledge needed.
- Send SMS from a HubSpot workflowAdd the Send SMS via Pepperwire action to a contact or deal workflow: reminders, follow-ups, and review requests that send themselves.
- Two-way texting in the Inbox and Help DeskRoute a Twilio number into your HubSpot shared inbox so incoming texts become conversations your team can assign, reply to, and close.
- Send from a short code and get replies in HubSpotText from a five- or six-digit short code, and get its replies on the HubSpot contact timeline. The three Twilio settings you need, in plain steps.
- Get your Twilio number ready to text US numbersUS carriers block business texts from unregistered numbers. Here's what A2P 10DLC registration is, how long it takes, and how to get through it.
- My text didn't send or didn't arriveEvery error message the app can show you, what it actually means, and the fix — from failed workflow actions to texts that never reach a phone.
Billing, cancellation, and data
Invoices, card changes, and cancellation live in the billing portal, which you can open from the Billing page in the dashboard. To have your data deleted, email privacy@pepperwire.app. The privacy policy sets out exactly what we hold and for how long.