Pepperwire
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Documentation

Everything you need to run Twilio SMS + Workflows in your HubSpot account. Written for people who don't write code — if a step ever assumes knowledge you don't have, tell us and we'll fix the page.

Watch the whole setup

Nine minutes, from installing the app to replying to a text in your HubSpot inbox. If you only read one page after this, make it the setup guide.

The five-minute version
The whole setup, start to finish. Each step is covered in detail in the setup guide.
  1. 1

    Install the app in HubSpot

    One click from the HubSpot App Marketplace, then approve the permissions.

  2. 2

    Connect your Twilio account

    Three values copied from the Twilio Console. About two minutes.

  3. 3

    Turn on a phone number

    Flip a number on and it's wired up automatically — no webhooks to copy.

  4. 4

    Send a test text

    Prove it works before you point a workflow at it.

  5. 5

    Add SMS to a workflow

    Drop the Send SMS via Pepperwire action into any contact-based workflow.

  6. 6

    Route texts to your inbox (optional)

    Incoming texts become conversations your team can assign and reply to.

All guides

Setup guide
Install Twilio SMS + Workflows, connect Twilio, and send your first text from HubSpot. Every step, with screenshots — no technical knowledge needed.
Send SMS from a HubSpot workflow
Add the Send SMS via Pepperwire action to any contact-based workflow: reminders, follow-ups, and review requests that send themselves.
Two-way texting in the Inbox and Help Desk
Route a Twilio number into your HubSpot shared inbox so incoming texts become conversations your team can assign, reply to, and close.
Get your Twilio number ready to text US numbers
US carriers block business texts from unregistered numbers. Here's what A2P 10DLC registration is, how long it takes, and how to get through it.
My text didn't send or didn't arrive
Every error message the app can show you, what it actually means, and the fix — from failed workflow actions to texts that never reach a phone.

Still stuck?

Email support@pepperwire.app and a person will read it. Include your HubSpot portal ID and roughly when the problem happened — that's usually enough for us to find it. More on what to send in support.