Documentation
Everything you need to run Twilio SMS + Workflows in your HubSpot account. The guides are written for people who don’t write code. If a step assumes something you don’t know, tell us and we’ll fix the page.
Watch the whole setup
Nine minutes, from installing the app to replying to a text in your HubSpot inbox. If you only read one guide after this, make it the setup guide.
The five-minute version
- 1
Install the app in HubSpot
Install it from the HubSpot App Marketplace, then approve the permissions.
- 2
Connect your Twilio account
Copy three values from the Twilio Console into Pepperwire. It takes about two minutes.
- 3
Turn on a phone number
Switch a number on and Pepperwire sets up its webhooks for you, so there’s nothing to copy.
- 4
Send a test text
Check that texts arrive before you point a workflow at the number.
- 5
Add SMS to a workflow
Drop the Send SMS action into a contact or deal workflow.
- 6
Route texts to your inbox (optional)
Incoming texts become conversations your team can assign and reply to.
All guides
- Setup guideInstall Twilio SMS + Workflows, connect Twilio, and send your first text from HubSpot. Every step, with screenshots — no technical knowledge needed.
- Send SMS from a HubSpot workflowAdd the Send SMS via Pepperwire action to a contact or deal workflow: reminders, follow-ups, and review requests that send themselves.
- Two-way texting in the Inbox and Help DeskRoute a Twilio number into your HubSpot shared inbox so incoming texts become conversations your team can assign, reply to, and close.
- Send from a short code and get replies in HubSpotText from a five- or six-digit short code, and get its replies on the HubSpot contact timeline. The three Twilio settings you need, in plain steps.
- Get your Twilio number ready to text US numbersUS carriers block business texts from unregistered numbers. Here's what A2P 10DLC registration is, how long it takes, and how to get through it.
- My text didn't send or didn't arriveEvery error message the app can show you, what it actually means, and the fix — from failed workflow actions to texts that never reach a phone.
Still stuck?
Email support@pepperwire.app and a person will read it. Include your HubSpot portal ID and roughly when the problem happened; that’s usually enough for us to find it. The support page has more on what to send.